Everything you might be wondering.

No. Scanning the code opens a web page in the browser they already have. There is nothing to install, and nothing left on their phone afterwards.

No. There's no sign-up, no password, and no email to hand over. They scan, choose photos, and upload. That's the whole flow.

Yes. The photos travel from your guest's phone to your gallery as they're sent, so each guest needs mobile data or Wi-Fi for the upload to go through. If your venue has patchy reception, it's worth putting the Wi-Fi password on the same card as the QR code. It's the one thing that can stop photos from arriving without anyone noticing.

Yes. They can shoot something on the spot or pick photos already in their camera roll, and they can send several at once.

They can simply try again. A photo only appears in your gallery once its upload has finished, so a dropped connection never leaves a broken tile behind.

English and French. The code isn't tied to a language. It opens in the language of the phone that scanned it, so a bilingual room needs only one code.

Never. The original file is stored exactly as your guest's phone produced it, with no resizing and no re-encoding. A small separate preview is generated so the gallery grid loads quickly, but what you open and download is always the untouched original.

Compression is how a photo is made smaller so it takes up less space and sends faster, and most of the apps your guests already use do it automatically. To shrink a file, they permanently throw away detail: fine texture, the subtle gradients in a sky or a dress, the sharpness you'd need to crop in on one face in a crowd. There's no undoing it, because that detail no longer exists in the file. You often can't see the difference on a phone screen the next morning, and then you see it the moment you crop, enlarge, or order a print years later. For photos meant to outlast the night, starting from the untouched original is the whole difference.

That's your call. By default the gallery opens only for you, signed in to your account. Turn on the live feed and anyone with the link can watch the photos arrive during the event. Turn it back off and it closes again.

Yes. Hiding a photo pulls it out of the live feed immediately, so guests stop seeing it, while it stays visible to you in your own gallery. You can bring it back at any time.

Open any photo and save it at full resolution whenever you like. Once the event has ended you can also select many photos at once and save them together in one go.

JPEG, PNG, WebP, and the HEIC/HEIF formats iPhones shoot by default. The limit is 20 MB per photo, which is well above a full-resolution phone camera shot.

It's the photo format iPhones have used by default since 2017. HEIC holds roughly the same quality as a JPEG in about half the space, which is why Apple adopted it. It's a real photo, just a newer container. Macs, iPhones, and iPads open it directly, and recent Windows versions do too, though older ones may ask for the free HEIF extension from the Microsoft Store. If a program or print shop won't take it, open the file and export a JPEG copy. Preview on a Mac and the Photos app on Windows both do this in a couple of clicks. Keep the HEIC as your master and treat the JPEG as the working copy, since exporting to JPEG compresses the image. You can also set an iPhone to shoot JPEGs from the start under Settings → Camera → Formats → Most Compatible.

We keep every event's photos for at least one year after the event, and nothing is removed before then. Even so, the safest home for photos you want forever is your own drive. Download the full-resolution originals once the night is over and they're yours, regardless of what any service does later.

Uploads open at your event's start time and close at its end time, automatically. Outside that window the page tells guests the event isn't accepting photos, so nothing arrives weeks later by accident.

Up to seven days, which covers everything from a dinner to a long weekend. If you need a longer window, get in touch and we'll sort it out.

Yes. An event stays a draft until it's paid for, and a draft doesn't accept uploads. Activate it before you print the code, not on the night itself.

A single payment per event, priced by the number of guests you expect. No subscription and no per-photo fees.

You can edit the name, the schedule, and the details freely. The link behind the code never changes, so anything you've already printed keeps working.

The one you created the event in. The schedule stays anchored there, so editing your event later from another country won't shift the times on a code you've already printed.

Yes, and we'd like to. If you're a wedding planner, photographer, venue owner, or anyone putting on events regularly rather than once, write to us and tell us how you work. Running eRoll across many events is a different problem than running it once, and we'd rather set it up around what you actually need than have you piece it together alone.